Terms and Conditions for Users

GENERAL TERMS OF SERVICE

By visiting our application and/or purchasing goods from this Application owned by COFE DISTRICT APP HOLDING a Company duly organized and existing under the laws of Abu Dhabi Global Market, with registration number 000005171 (the “Company”) , you enter a legally binding agreement with Us on the following Terms of Service.

Please read these Terms of Service carefully before accessing or using our application. By accessing or using any part of this Application, you agree to be bound by these Terms of Service. You acknowledge that you understand these Terms and that they affect your rights and liabilities. These Terms of Service describe the basics for purchase by you, and sale by us, of the products, described on this application.

Terms of Service

Terms and Conditions for Vendors

Privacy Policy

General

This Application is owned and operated by the Company and its associates, related parties, successors, and assignees/agents (collectively hereinafter referred to as “Provider”, “us”, “we” or “our”

The Terms and Conditions set below apply to:

• Any person accessing and downloading the Application (“Visitor”); and
• Any person supplying in any way the following information: full name, email address, contact number, delivery address.
• As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you.
• If for any reason you suspect that your username & password has been disclosed to or obtained by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username & password or other details.
• The User’s personal information would not be shared with third parties.
• Users are collectively referred to as “Users”, “you” in this Terms of Service.
• Please read our customer data privacy policy, which explains how we protect your details, and how your personal information is governed by our privacy policy.

ELIGIBILITY FOR REGISTRATION & ACCOUNT SAFETY

The user presents and warrants that:

• They are 18 years of age or older;
• They have the capacity to form a binding contract;
• The User is not a person barred from accessing or using the software under the governing laws of the Terms and Conditions;
• The User’s access or use of the Software does not violate any applicable law or regulation;
• The User will keep their contact information accurate and up-to-date;
• The User may not use COFE App’s products for any illegal or unauthorized purpose nor may they, in the use of the Service, violate any laws in the jurisdiction (including but not limited to copyright laws).
• A breach or violation of any of the Terms will result in an immediate termination of the Services.

SERVICES

• At Counter Pick-up Service: Users will be able to order for pick up through the in-app services. Orders will be placed to COFE App’s Partners hereinafter referred to as “COFE Vendors” providing the User the option to pick up at the counter. The User has to collect their coffee from the counter of the COFE Vendor store they have selected. The COFE vendor/s will have the right to refuse delivery at their own discretion in this case there is no fee for such orders.
• Car Pick-up Service: Users will be able to order for pick up through the in-app services through any of COFE Vendors offering this service and can receive their pickup order within their vehicles. For the order to be delivered to the User’s parked motor vehicle. All vehicles must be parked in a legal parking zone with close proximity to our COFE Vendor’s establishment. The User must disclose their car model, color and plate number. The COFE Vendor/s will have the right to refuse delivery at their own discretion in such case there is no fee for such orders.
• Delivery Services: The User has the option to place orders that will be delivered promptly. The time of delivery will be clearly stated in the order statement, and will be delivered by one of COFE App’s service providers to fulfill the delivery service as COFE App is not a logistic company.
• Express Delivery: The User has the option of ordering from any COFE Vendor offering short distance (on foot) delivery within a 100 meter radius.

• Office Delivery
• Hospital Room Delivery
• Hotel Room Delivery

All COFE App services aim to link the Users to COFE Vendors, by advertising food and beverages on behalf of the COFE Vendors. COFE App does not guarantee the quality of the food and/or beverages prepared by the COFE Vendors, nor does it guarantee that the food and/or beverages available match the information provided by the COFE Vendors displayed on the COFE App.

PAYMENT

Various payment options are available to the users including:

• Debit Cards
• Credit Cards
• Cash on delivery
• COFE Credits
• Third party payment options
• Due to card network and payment gateway limitations, final charges may be rounded to the nearest fils. This may result in minor variances from the displayed price

COFE CREDITS

Use of credits and other offers:

COFE Credits is the Users in-app wallet.

• Any Credit in your wallet is not redeemable for cash or any other currency or benefit.
• We reserve the right to review, cancel and reverse any transaction in the event of fraud, a charge back of any transaction fee paid by credit card, or an error or mistake made by us. You hereby consent to the removal of credit from your wallet as required by us to reverse a canceled transaction.
• We reserve the right to terminate and delete any accounts at our sole discretion at any time and without notice.
• Users may use all credits for personal purpose/s only and not for any business, commercial or other use.

USER'S OBLIGATIONS

• It is the User’s obligation to make sure that all personal information provided is accurate and correct. The User shall need to confirm before checkout that the items ordered, as well as the delivery time, address, and all other vital information.
• We shall not be responsible for any allergies that may be caused by any products sold within our platforms, we can’t grant that any of the products sold on our platform are free from some allergenic ingredients.
• All orders are subject to availability. COFE App Vendors will have the right to refuse orders, should the delivery address be out of reach, or should the product not be available for delivery. We will therefore have the right to cancel an order before or after acceptance, but will immediately notify the user and fully refund the user.
• COFE App is entitled to block and penalize users that do not adhere to our Terms of Service and that for a consecutive 3 times (i) have ordered and canceled the order; (ii) refused to receive an order; (iii) We have evidence that the user has been abusing of our application by registering with different user names and emails. The penalties shall be from 48 hours’ suspension of the application to indefinite blocking the user depending on the severity of the user’s wrongdoing.

CANCELLATION POLICY

Type of Service	Cancellation Policy
Pick-up Service:	Users will have 5 seconds from the time of placing the order to cancel their order by clicking on the cancel button in the app immediately after placing the order. Users must ensure they arrive at the pick up location at the time of pick up mentioned in the statement order, if the User is not present 15 minutes after the pick up time, then the COFE Vendor reserves the right to reject replacing the order without a refund (specifically for orders that may violate health and safety, or the quality of the food and/or beverage). Users must ensure to arrive at the pick up time and not before as the order will be made available at time stated. If the User has requested for the COFE Vendor’s staff to deliver the order to their vehicle, then the vehicle must be parked in a legal parking zone at time of pick up, otherwise the order will be moved to the COFE Vendor’s establishment within five minutes from time of pick up and the COFE Vendor will have the right to cancel the order and no refund will be provided.
Delivery Service:	Users will have two minutes from the time of placing the order to cancel their order by clicking on the cancel button in the app immediately after placing the order. Drivers will wait for 10 minutes at place of delivery, if the drivers are not attended to within the ten minutes then COFE App will have the right to cancel the order and no refund will be provided. Delivery orders are delivered by COFE App’s service providers and COFE App is not responsible for the riders or quality of service offered through delivery.
Express Delivery:	Users will have two minutes from the time of placing the order to cancel their order by clicking on the cancel button in the app immediately after placing the order. If the building management does not allow orders to be delivered to the floors then the user must come and receive the order from the vendor or app representative within 5 mins from delivery timing. Users must only place the order if they or someone on their behalf is available to receive the order at time of delivery.

REWARDS PROGRAM

COFE App offers Brand specific customizable Rewards Program, providing redeemable reward points to its users to be used through COFE App (the under the terms and conditions as set out below.

1. Eligibility

Only COFE App Users shall be eligible to join the program. Such may be subject to change at any time. Every brand on COFE App has their own customizable rewards program that the vendor is responsible to fulfill. The User is eligible to enter the vendor reward program after placing their first order with the brand.

2. Acceptance and Disclosure

The terms and conditions set out herein, together with COFE App’s privacy policy available on its website shall govern COFE App’s relationship with users of the program including but not limited to the membership, expiration, redeeming and earning of beans.

By using your user account and the rewards points of the program, you agree that:

• You have read and accepted these terms and conditions set out herein.
• You consent to the collection, use, and disclosure of your personal data by COFE App, the program, and COFE App’s affiliates to any third party for any purpose related to the program or COFE App’s business.
• You accept and acknowledge that COFE App’s Privacy Policy available on COFE App’s website remains in effect.

3. Cancellation or Modification

The Brand reserves the right to modify at any time without notice including but not limited to the program benefits, awards, the program’s earning and redemption points as set in clause number 8.4 below. It is the sole responsibility of the User to remain knowledgeable of the program terms and conditions and any modifications that may occur to them. The User’s continued participation in the program will constitute the acceptance of any such modifications.

COFE App or the COFEAPP Vendor that own the reward program may cancel the program, in whole or in part, with one-week prior notice to all active users, and all unredeemed points will be lost after the conclusion of the notice period without any obligation or liability.

The Company can immediately cancel the program membership account of any user, if in its reasonable opinion the user has breached these terms and conditions, or behaved fraudulently, or has provided COFE App with false or misleading information. In the mentioned events the user will lose all the acquired benefits and any right of use.

4. Earning and Redemption

The customized brand specific rewards program allows Users to earn and redeem points when making purchase orders through COFE App, and in accordance with the rules, requirements and specifications set out below:

• Users will benefit from either a 4-tiered Rewards Program or Reward perks as explained in the rewards section on COFE App. With every currency amount spent the user is collecting points (beans) that once accumulated can unlock the levels (silver, gold, platinum and diamond) which in return unlocks the perks that the brand has allocated to each level.
• The User understands that the points (beans) are not redeemable for cash or any other currency or benefit beyond what is allocated in the perks segment of the brand’s reward program.
• Details of the customized brand specific rewards program are set out on the COFE App’s rewards section. Reasonable efforts have been made to ensure that the information contained in COFE App is accurate. COFE App is not responsible, and shall not be held responsible, for any errors, inaccuracies or omissions appearing therein.
• COFE App is not responsible, and shall not be held responsible for any claims on the reward program as it is owned by the specific brand the User is placing orders with.
• A User can redeem perks when they reach the checkout page. They can choose to apply their reward/s or not. If not redeemed, Rewards carry onto the next tier. Redemption of rewards from COFE App’s Vendors are subject to the terms and conditions as may be prescribed by the Vendor thereof from time to time.
• Once issued, the redemption of credit and points are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for redemption cannot be canceled, revoked, transferred or changed by the user in any manner.
• The reward program cannot be duplicated, shared, gifted and/or used for any purposes other than those provided in the statements listed above in clause 8- 4, and the terms and conditions set out herein. The Program membership or points may not be transferred or used, for any reason, by anyone other than the user.

5. Claims; Canceled, Modified, Delayed Orders

In case of an order being canceled or modified by the User, the points earned from this order will be deducted from the users’ rewards account. In case of an order being delivered to the member after the estimated delivery time, for any reason, no additional points will be earned as result of this delay. Redemption award claims shall not be accepted for any backdated access and purchases made by the account member as a Guest.

REFERRAL CREDITS FOR EGYPT

The Referral Credit is valid for one month from the date of receiving.

REFUND POLICY

COFE App will provide full or partial refunds to Users under the following circumstances:

• If the order delivered is different or incorrect from the order placed.
• If the order is late by more than 60 minutes from the time of order.

The refund under all circumstances shall be under COFE APP’s discretion.

FORCE MAJEURE

Parties to the terms shall not be held responsible for a failure to perform or for improper performance caused by a Force Majeure event.

PRIVACY POLICY

• All Users are requested to provide personal information to COFE App such as first and last name, email address, phone number, physical addresses needed for delivery as well as GPS location, all referred to collectively as Personal Information. All data is stored in encrypted form. We protect all personal information provided to us to help protect your security and confidentiality.
• COFE App’s is GDPR Compliant and all private information is encrypted and not shared with any third parties unless it is a service provider that requires the information to fulfill a service, which the User has agreed to above.
• Other demographic information such as gender, date of birth, and other information that does not reveal the user’s identity may be collected. In addition, COFE App may collect information regarding previous orders, customer service inquiries, reviews, technical information, and social networking preferences to improve the service we offer the user.
• COFE App may use cookies, pixel tags, web beacons, and other similar technology to facilitate the use of the application. If the user would not like such information to be shared, the user shall need to disable cookies.
• The User’s information will only be disclosed under the duty to comply with any legal obligation or the court of law requesting to do so. The User’s demographic information may also be disclosed for marketing or research purposes, the information will be general and will not identify the user, protecting the User’s privacy and confidentiality.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• COFE App cannot guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
• You expressly understand and agree that COFE App, its subsidiaries, affiliates, officers, agents or other partners, authors, and employees shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:

• The accessing of, or the inability to access, the application, the use of, or the inability to use of the application, all implied warranties,
• Unauthorized access to or alteration of any of your transmissions or data, including any user Content; and
• Any warranty, terms, or conditions as to the accuracy, operability, completeness, quality of the Application.

WARRANTIES & DISCLAIMERS

We are using a commercially reasonable level of skill and care to maintain the security of the data provided to us by the User and we hope that our User would enjoy the use of our Application Though, we maintain the highest standards of accuracy in order to maintain our credibility, but we hereby do not warrant any commitment about the content within the services, the specific functions of the services, suitability and reliability of the services to your specific needs. We make no representations, warranties, or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete, up-to-date, or free from errors or omissions.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless District for General Trading and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

NO THIRD PARTY BENEFICIARIES

You agree that, except as otherwise expressly provided in this Terms and Conditions, there shall be no third-party beneficiaries to this Terms and Conditions, and that you may not assign your profile or registration to any other persons.

NOTICES

If you choose to provide us with a nominated email address, unless you expressly inform us otherwise, we may communicate with you by providing you with notices regarding updates, changes, or additions to the application or Services offered through or in connection with the application.

COPYRIGHT

All copyright in all material contained on, in, or available through Application are owned by District for General Trading or its proprietary holders, and you are required to abide by all copyright notices contained on the Application. There are certain logos of other brands and some photos which are being used on the Application and these might not be owned by Us. Still, the User is under obligation to abide by the copyrights of other brands and would be liable for any violation, and District General Trading hereby disclaims any liability in this regard.

CHANGE TO TERMS OF SERVICE

The User can review the most current version of the Terms of Service at any time on this page.

COFE App reserves the right, at its own sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to the application. It is the User’s responsibility to check our application periodically for changes. Your continued use of or access to our application or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

WAIVER & SEVERABILITY LAW

Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

VIOLATIONS & INFRINGEMENTS

Any violations or infringement of the Terms and Conditions should promptly be reported by the User by emailing COFE App at hello@cofedistrict.com

JURISDICTION AND GOVERNING LAW

The Terms and Conditions will be legally binding. Any dispute or claim arising will be in accordance to Abu Dhabi Global Market laws , and Abu Dhabi Global Market Courts shall have the Competent Jurisdiction.

CONTACT

All questions, comments, or concerns, regarding our services or terms and conditions, can be addressed to hello@cofedistrict.com . Please note that all emails may be saved for future reference.

Additional Terms For Our E-Store Users

The User acknowledge that all above general terms of services are applicable for our e-store market except for clause 3,7,8 and 9.

In addition to above mentioned clause the following terms will be applicable to our e-store market :

PRODUCTS

Certain products may be available exclusively online through the application. These products may have limited quantities and are subject to return or exchange only according to our Return Policy as defined in Return and Refund Policy for e-store section.

We have made every effort to display as accurately as possible the colors and images of our products that appear at th e-store. We cannot guarantee that your computer/mobile phone monitor’s display of any color will be accurate.

We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

REFUND & RETURNS POLICY FOR COFE STORE

RETURNS

Which Products can be returned?

• Food products (coffee pods, beans, tea, chocolate, and any other consumable items) are non-returnable and non-refundable.
• We offer a 15 days return policy for non-food products.
• Under no circumstances can ground beans be returned.

• Exceptions

• In the unlikely event that the incorrect order is sent, COFE will accommodate the return and exchange of products for the correct items. In this case, the seal of the product must be intact and undamaged. Such cases must be notified to BeanBurds within 48 hours of receiving your order.

How can I return an item?

• The item shall be ‘as new’ in appearance and is unused and shows no signs of use, wear and tear, or damage. We cannot accept used items unless they have major faults.
• The item shall be packed in its original undamaged packaging with all product tickets and tags.
• The item’s original packaging cannot be marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging.
• Returned Items must include a copy of the receipt/invoice for the order.
• Items that are eligible for return:

• Comprehensive list of items that are eligible for return -

What can I do if I receive a faulty item?

• To return an incorrect order, please reach out to COFE customer service through any applicable means of communication and we will arrange the exchange, the cost of which will not be borne by the customer.
• If you have received a faulty item, please contact us before returning the item.
• Please contact our customer service by emailing us at hello@cofeapp.com to arrange to pick up and confirm the return process.

REFUND GUIDELINES

When is a food product eligible for refunds?

Partial or total refunds will only be applicable on food products when the bought item(s) is (are) not available, if you received the incorrect product or if the order has been canceled within 24 hours of ordering, or if the item has not been delivered within the time specified in the receipt.

For non-food products, how does the refund work?

• Refunds will be processed via the same method as the customer’s original payment. If you used the Cash on Delivery Option (COD) the refund will be made to your bank account or to store credits whatever you decide and communicate to our customer service representative.
• The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes up to fifteen (15) business days.
• If you have canceled your order before shipping and have paid by card, we will back the amount to your credit/debit card within fifteen (15) days.

Need help? Contact our customer service by emailing us at hello@cofeapp.com for further assistance.

SHIPPING POLICY

• We will deliver the products to the address specified for delivery in your order. It is important that this address is accurate.
• We aim to dispatch all orders within 2 business days. Orders are dis
• If a product you ordered is out of stock, we will contact you within 2 working days and give you the option of a refund for that product.

E-Gift Card Terms & Condition

Gift Card Redemption

• After receiving and redeeming a gift card in your account, it will automatically appear as one of the payment methods, when paying for your order on COFE App.
• Gift cards can be used on all orders placed on COFE App, except for orders placed in COFE Store.
• E-Gift Cards cannot be used to purchase E-Gift Cards.

Using your E-Gift Card

• COFE App E-Gift Card may only be used to make purchases via COFE App.
• COFE App E-Gift Card may only be used to make purchases up to the initial E-Gift Card value or the remaining E-Gift Card Value. If the total order amount exceeds your E-Gift Card, you will need to pay the outstanding balance using a debit or credit card.
• No change will be given for any remaining E-Gift Card value. The remaining E-Gift Card value may be used in whole or part against future purchases until the E-Gift Card expires.
• Only one E-Gift Card may be used per online order.
• COFE App E-Gift Card is a one-time use only.

No cash advances

• COFE App E-Gift Cards are not account cards, credit or debit cards. You cannot obtain any cash advance with your E-Gift Card, redeem your E-Gift Card for cash or receive any portion of the remaining E-Gift Card value in cash.
• You can check your E-Gift Card balance and expiry date at any time by visiting your account page on COFE App.
• If you have not redeemed the E-Gift Card Balance before its expiry date, you agree that you will have waived any such right of redemption of refund of the available balance.

Expiry, cancellation and re-issue of E-Gift Cards

• COFE App E-Gift Cards are valid for a period of 12 MONTHS from the date of activation, following which they expire automatically. An E-Gift Card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
• An E-Gift Card expires automatically once its balance has been exhausted. E-Gift Cards cannot be cancelled once they are issued except if their value is used.
• An E-Gift Card expires automatically once you delete your User Account on COFE App. By deleting the account, you agree that you will have waived any such right of redemption of refund of the available balance.

Data Protection

• Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and our privacy policy which can be found at: https://www.cofeapp.com/privacy-policy.

Account Deletion Terms & Conditions

The Terms and Conditions on Deletion of COFE App Account (“these Terms”) governs deletion of your COFE App account and related matters.

Please read these Terms carefully before submitting an application for account deletion. If you have any questions, please contact COFE App customer service.

Your acceptance of these Terms and clicking the Submit button indicates that you have read and fully understood all the content of these Terms and indicates that you believe deleting your COFE APP account can help achieve your expected purposes.

After you submit an application for account deletion, COFE APP will check your account in accordance with these Terms and relevant instructions on the console. If your account meets the account deletion conditions, COFE APP will notify you of the result and start the account deletion process after your confirmation. This process cannot be withdrawn or revoked. If your account does not meet the conditions, COFE APP will notify you of the result and the account deletion procedure will be automatically terminated.

Account Deletion Conditions

• Your COFE APP account cannot be deleted if any of the following conditions exists, except that you have reached consensus with COFE APP in this respect:

• Overdue payments, pending payments, or remaining balance.
• active orders.

• Your COFE APP account cannot be deleted if any of the following conditions exists, except that you have reached consensus with COFE APP in this respect:

Account Deletion Procedure

• Self-check. Before you submit the application for account deletion, please check whether your account meets the account deletion conditions specified in section 1 of these Terms; otherwise, your account deletion process may be terminated due to failure to meet the deletion conditions.
• Application submission. After confirming that the conditions specified in section 1 of these Terms have been met, log in to the COFE APP website, go to the My Account console, click Close Account, read these Terms carefully before acceptance, and submit the account deletion application.
• Check. COFE APP will automatically check your account in accordance with the account deletion conditions.
• Check Result Notification

• Passed. If your account meets the account deletion conditions, COFE APP will notify you of the result by email, SMS, or other reasonable methods and start the account deletion process.

NOTE

The checking of your account in accordance with the conditions above is preliminary and to the extent of formalities review. Compliance with the account deletion conditions does not mean that COFE APP materially accepts the result or waives any rights entitled by laws or agreements, nor does COFE APP affirm that any operations and responsibilities arising out of your account before the deletion process are exempted or mitigated, including but not limited to any overdue payments, entrusted payments, and unpaid taxes.

• Failed. If your account does not meet the account deletion conditions, COFE APP will notify you of the failed conditions by email, SMS, or other reasonable methods. The account deletion procedure will be automatically terminated and will not be restarted. If you still want to delete the account, you may submit another application.

• In the event that you fulfill the conditions above, if your COFE APP account is listed in complaints reported by third parties, is investigated by government agencies, is involved in a litigation or arbitration procedure, or fails to meet the conditions for account deletion after the account check, COFE APP reserves the right to terminate the account deletion process without your consent before the deletion procedure is formally completed ("retention period").

Retention Period

• COFE APP has set up a retention period for account closure in accordance with industry standards, relevant laws, regulations, and the requirements of national administrative, judicial, and law enforcement agencies. The retention period has been provided on the COFE APP website, and the period starts once your account is closed.
• During the retention period, you cannot use COFE APP services. However, you can continue using your account to log in to the COFE APP online platforms and perform the following operations:
• During the retention period, COFE APP will delete the account data saved in COFE APP, except as otherwise specified in these Terms or required by laws and regulations or national administrative, judicial, or law enforcement agencies.

• Settle unpaid invoices.
• Apply to restore the account so you can use COFE APP services again.
• Delete the account immediately after all outstanding amounts are paid.

• During the retention period, COFE APP will delete the account data saved in COFE APP, except as otherwise specified in these Terms or required by laws and regulations or national administrative, judicial, or law enforcement agencies.

Legal Consequences of Account Deletion

• Your account deletion procedure will start after you confirm that you accept these Terms.
• When the account deletion procedure is completed (the retention period ends or you delete the account during the retention period), all related contractual relationships between you and COFE APP are terminated. The consequences of account deletion include but are not limited to the following:

• You will not be able to use this account to log in to the COFE APP website and mobile application.
• You will not be able to perform any operations that require the account access.
• You will not be able to retrieve the personal information, transaction records, business data, and historical information under the account.
• If you have not redeemed any E-Gift Card Balance before deleting your account, you agree that you will have waived any such right of redemption of refund of the available balance.
• Any amounts credited and has been paid by you in your COFE Wallet shall be refunded within 30 days of account deletion. You shall be receiving an email explaining the refund process.
• You will not be able to use COFE APP services.

NOTE

Notwithstanding article 4 of these Terms, the deletion of your account does not mean that all your account operations and responsibilities before account deletion are exempted or mitigated.

• COFE APP will delete your data and immediately stop collecting, storing, and using your personal information and other data, except as otherwise required by applicable laws and regulations or industry standards. For example, COFE APP will retain corresponding invoice data for tax compliance purposes, and keep the transaction information between you and COFE APP to comply with relevant e-commerce laws.
• Account balance handling. After you pay all outstanding amounts, you need to withdraw the remaining account balance.
• The account cannot be recovered once it is deleted. Once the account is deleted, COFE APP will take your account back and clear the account data. COFE APP will not be liable for any loss of data or information caused therefrom.

Others

• These Terms serve as an integral part of the COFE APP User Terms and Conditions. For matters not mentioned herein, please refer to the relevant clauses of the COFE APP Terms and Conditions.
• If your account deletion causes any loss to COFE APP, you shall compensate for the loss and exempt COFE APP and its directors, employees, agents, partners, and suppliers from any third-party liabilities arising therefrom.

COFE Subscription Terms and Conditions

These Terms and Conditions apply to you if you subscribe to COFE Subscription (the “Subscription”). These terms do not replace the general terms of use available on our application and website for your COFE App account, which will continue to apply except to the extent the following terms and conditions vary.

As a User, you may be eligible to enroll in the Subscription, whereby you subscribe to the COFE package (the “Package”) as described below, and you can avail of it through COFE App Platforms.

COFE Subscription Terms

Your COFE Subscription is valid for 30 (thirty) days ( the “Subscription Term”) starting from the day you subscribe to COFE SUBSCRIPTION. The Subscription Fees are non- refundable, except if we cancel your Subscription during the Term; in this case, we will refund a pro-rata amount.. 

Your COFE Subscription will renew automatically every 30 (thirty) days unless canceled by You.

COFE Subscription Cancellation

You may cancel your Subscription anytime by visiting Your account and adjusting your Subscription settings or by clicking the “Cancel auto-renewal” button.

After cancellation, the Subscription will not be renewed, but you will still have access to your items until your current subscription expires.

The Package and benefit description

• During the Subscription Term, you are entitled to receive a package of 15 or 30 items of your choice (food items, americano, cappuccino, the “Items”) from the participating Vendor of your choice.
• You are entitled to consume a maximum of 2 Items of your package per day.
• You shall use your items during the Term; any remaining items will expire after the Term.
• For the avoidance of doubt, the Package and the Subscription cover only the Items, excluding any delivery fees. The general terms of use will apply for any additional Services.
• COFE APP reserves the right to amend, remove or add to the benefits at any time; the changes will be communicated and reflected in the User account on COFE App.
• The Package can be used at participating Vendors only, and the list of such Vendors may be updated periodically. The Subscription and its benefits cannot be exchanged for cash.
• We reserve the right to accept or refuse your Subscription request at our discretion.

Payment

• To avail COFE SUBSCRIPTION Package as described in section 2, the User shall subscribe to COFE SUBSCRIPTION and pay the subscription fee as shown on the COFE App application (the “Subscription Fee”). The Subscription Fee shall vary from each country.
• Payment method: Payment for the Subscription can be done through various payment options including but not limited to credit card, debit card, Apple pay, STC pay, third party payment options,etc.
• COFE App will charge the Subscription Fees once you choose the payment method at the time of the Subscription.

Termination by us

We may terminate your Subscription immediately without any prior notice if we decide, in our discretion, that you violate these terms or any applicable laws, involve fraud or misuse of the Subscription, or are harmful to our interests or another user.

 

Note: Reward Program and e-gift card cannot be used and are not applicable on COFE SUBSCRIPTION.